On occasion TASER® device owners have been known to fire their unit at an assailant, and then drop or simply lay down the device and run. If a TASER® Pulse, TASER® C2, TASER® Advanced M26c or TASER® X26c is used in self-defense, and is left behind at the scene, the manufacturer will replace the unit free of charge, with the same product or a like product. The purchaser must provide, within one year following the event, the following information to Taser International, 17800 North 85th Street, Scottsdale, Arizona 85255 Attn: Customer Service:
· a copy of the official police report documenting the incident, the use of the product in self-defense, and the loss of the product
· proof of purchase of the product (receipt, purchase order, or invoice)
· check or a credit authorization for the shipping and handling fees
· Purchaser’s name, physical address (no P.O. Boxes allowed), and phone number of where to send the replaced item.
Purchaser is responsible for any expedited shipping or handling costs for the replacement unit. A replacement product assumes the remaining warranty of the original product or 90-days from the date of replacement, whichever provides longer coverage to the Purchaser.
TASER International’s Lifetime Replacement Guarantee is not available or applicable: (a) on any international (Non-United States) sales or uses of TASER® Pulse, TASER® C2, TASER® Advanced M26c or TASER® X26c; or (b) to any Purchaser who uses the TASER device in a professional capacity (law enforcement, private security, fugitive recovery, etc.).
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